Legal

Shipping & Returns

Last updated · July 29, 2026

We want you to love your Dusk and Relic crystal bracelet. This policy explains how we prepare and ship your order — and, if anything isn’t right, how returns, refunds, and exchanges work. It forms part of our Terms of Service.

1. Shipping & Dispatch

Every Dusk and Relic piece is prepared, inspected, and hand-finished to order. Most orders leave our studio within 2–4 business days, and U.S. orders typically arrive within 5–7 business days of purchase. U.S. shipping is complimentary on orders over $125; all available options and rates are shown at checkout.

International delivery times vary by destination — estimates for your address are shown at checkout. You will receive a confirmation email when your order is placed, and a tracking link the moment your piece is on its way.

2. A Note on Handmade Timing

Each bracelet is strung by hand in small batches, from natural stones we source and select individually. From time to time, sourcing a particular stone — or giving a piece the extra care it deserves at the bench — means an order takes a little longer than the window above. For that reason, our dispatch times are honest estimates rather than guarantees: we would rather place something worthy of keeping in your hands than rush it out the door.

If a meaningful delay affects your order, we will reach out and let you know. And if the wait ever feels long — or you need your piece by a particular date, or simply wonder where it is — write to us anytime at support@duskandrelic.com. We will check on your order, give you an honest update, and do everything we can to make it right.

3. Return Window

You may request a return within 14 days of receiving your order. To be eligible:

  • The item must be unused, unworn, and in its original condition.
  • It must be returned in the original packaging, with any tags, cards, or pouches included.
  • You must have proof of purchase (order number or receipt).

Items that do not meet these conditions may be refused or refunded at a reduced amount.

4. How to Start a Return

Email us at support@duskandrelic.com with your order number and the reason for the return. We will confirm eligibility and provide return instructions and the return address.

Please do not send items back before receiving confirmation — unauthorized returns may not be processed.

5. Return Shipping

You are responsible for return shipping costs. We recommend using a tracked and insured service, as we cannot be responsible for items lost or damaged in transit back to us. Original shipping charges are non-refundable except where the item was faulty, damaged, or incorrect (see Section 8).

6. Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method. Depending on your bank or card provider, it may take additional time to appear on your statement.

The refund covers the price of the returned item. Original shipping fees and return shipping costs are not refunded unless the return is due to our error.

7. Exchanges

If you’d like a different item, the fastest way is to return your original order for a refund and place a new order. If you’d prefer a direct exchange (for example, a different size), contact us and we’ll help where stock allows.

8. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with your order number and photos. We will arrange a replacement or full refund — including original and return shipping — at no cost to you.

Please note that natural crystals vary in color, pattern, size, and inclusions. These natural variations are not considered defects.

9. Non-Returnable Items

The following are not eligible for return unless faulty:

  • Items marked “final sale” or clearance.
  • Gift cards.
  • Custom, personalized, or engraved pieces.
  • Earrings and other items excluded for hygiene reasons (if applicable).

10. Your Statutory Rights

EEA / UK consumers: You have a legal right to cancel most online orders within 14 days of receiving them, for any reason, under the EU Consumer Rights Directive and UK Consumer Contracts Regulations. To cancel, notify us within 14 days and return the goods within 14 days of doing so. We will refund the item price and standard outbound shipping within 14 days of receiving the goods (or proof of return). You are responsible for return shipping costs, and refunds may be reduced to reflect any diminished value from handling beyond what is necessary to inspect the item. If an item is faulty, you may be entitled to a repair, replacement, or refund.

U.S. consumers: This policy is offered in addition to any rights you may have under applicable state or federal consumer-protection law.

Nothing in this policy limits your statutory rights.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@duskandrelic.com. If the order has not yet shipped, we will cancel it and issue a full refund. Once shipped, the standard return process applies.

12. Contact Us